Return Policy

Return and Exchange Policy

We want every purchase at Fishmaster to bring you nothing but satisfaction. Our return policy is built on the principles of transparency, fairness, and genuine care for our customers' interests.

1. Return Conditions

Due to the nature of our products — fresh seafood and perishable goods — returns are only possible in the following cases:

  • Order mismatch — receiving a product different from what was ordered.
  • Damage during delivery or poor quality — visible defects that occurred during transport.

Important: Returns for subjective reasons (change of mind, dislike, etc.) are not possible.

2. Return Procedure

To start the process, you need to:

  1. Contact us within 24 hours of receiving your order.
  2. Provide photo and/or video evidence of the damage or discrepancy.
  3. Wait for confirmation — we will review your request promptly and provide instructions.

3. Protection Against Abuse

We value the trust of our honest customers and take measures to prevent fraudulent claims:

  • Thorough review of every request using visual evidence.
  • Tracking of each customer's request history.
  • Possible account suspension in case of repeated suspicious claims.
  • Refusal to process claims lacking the required documentation.

If you have any questions about our return policy, email us at Info@fishmasterbutik.dk or call us at +45 20 99 66 45.