Wholesale delivery and logistics

This page applies to wholesale orders only. Delivery terms for private customers are described separately.

Collection from our warehouse

Free of charge. Address: Lihmevej 5A, 7183 Randbøl, Denmark. We notify you when the order is ready for dispatch.

Delivery within Denmark

Free of charge.

Delivery to EU countries

  • We deliver with refrigerated and frozen transport, from our warehouse to the customer's warehouse.
  • The minimum delivery is one pallet space: 120 × 80 cm, up to 180 cm high, maximum weight 700 kg.
  • The second and each further pallet to the same address in the same delivery costs less than the first.
  • Freight is paid by the customer. The cost depends on the region, so we calculate it for each specific order and invoice it separately.
  • Transit time within the EU is normally within one week. Remote regions take longer: local carriers are involved there, which affects the transit time.

Temperature

  • Frozen products — −18 °C throughout transport.
  • Chilled products — 0…+5 °C depending on the product (the exact temperature is stated on each product page).

How it works in practice

  1. You place the order in your wholesale account, just like in a normal online shop.
  2. The order reaches us as a request — it is not paid at that point.
  3. We check availability, weigh the items sold by weight and calculate freight to your address.
  4. You receive an invoice with the final amounts. Once agreed, we dispatch.

This is why at checkout you see the shipping method "Shipping by agreement — invoiced separately" with a zero amount. It does not mean delivery is free: freight is not included in that amount and is added to the invoice once calculated.

Claims and complaints

  • Tell us about a problem as soon as possible after receiving the consignment.
  • A claim is accepted with photo or video evidence — of the packaging, the label with the batch number and the product itself.
  • We accept claims regarding temperature deviations during transport. In that case please attach a copy of the CMR consignment note you signed on receipt.
  • Defective goods are replaced free of charge, at our cost.
  • Food products cannot be returned without cause.

Questions about delivery: Info@fishmasterbutik.dk, +45 20 99 66 45.